Exchanges and Returns

Please understand that for health reasons we cannot return baked goods: biscuits and cakes, or the dental care products.

If an item does not fit, you may exchange it for a different size or a merchandise credit.

Please email us at

pupcake@pupcakepoochparties

with your order number or call (941) 383-3918.

We will need to receive back the item, with tags attached, and the original packaging.

If you order cake items that require refrigeration, please allow us time to process and ship your order prior to your party.

We ship cake items frozen, by two- or three-day delivery, with cold paks to keep them cool. They will defrost on the way but will be fresh for your party.

For a Saturday party, we ship by Tuesday to insure timely delivery.

Example: Saturday Party
Ships: Tuesday
Order: Prior Thursday

Orders that don't require refrigeration can go out anytime. You may expect to receive them in five to seven business days.

We will need two business days for processing, so please order by Thursday evening, the week prior, to receive your items by the next Saturday.

We package carefully, with the cakes and pupcakes sealed in freezer bags and fastened to the cake board for security inside the bakery box.

If you want to order well in advance, just pop the box unopened into your freezer. They will refreeze just fine!

Order extras, and pop them in the freezer, to have pupcakes on hand for the future and minimize overall shipping costs.

Please note: we cannot be responsible for what happens to your package after it leaves our hands!

If it has been damaged, please take a photo of it and email it to us so we can take the matter to our shipper.